Terms of Service

1. Scope and contracting party

The Service is provided by Getreach Limited, Dimotikis Agoras 20, 6021 Larnaca, Cyprus, registered with the Cyprus Registrar of Companies under number HE 491882 ("Blizo", "we", "us"). The contract is concluded between us and the business that registers the workspace ("Customer", "you").

These Terms include the Data Processing Addendum(the "DPA") and, for trials, the trial terms accepted at checkout, both of which are incorporated by reference. Order details shown and accepted in checkout (plan, add-ons, price, billing interval) form part of the contract. Conflicting or additional terms of the Customer do not apply, even if we do not object to them.

2. Business customers only

The Service is offered exclusively to businesses, organizations and professionals acting for purposes of their trade, business or profession. It is not offered to consumers. By accepting these Terms you confirm that you act on behalf of a business and that you are authorized to bind that business. Consumer protection rules that apply only to consumers, including statutory withdrawal rights, do not apply.

3. The service

Blizo measures how brands appear in answers of third-party AI platforms and search experiences (such as ChatGPT, Gemini, Google AI Overviews, Google AI Mode, Claude, Perplexity and Grok). Depending on the plan, the Service runs the prompts you configure on a regular schedule, stores answers, citations and sources, calculates visibility, sentiment and competitor metrics, and offers reports, recommendations, exports and integrations such as an MCP server.

The scope of each plan (number of brands and prompts, platforms, measurement frequency and add-ons) is described on our pricing page and in checkout at the time of purchase. We may improve and change the Service, including the platforms we measure, as long as the overall functionality of your plan is not materially reduced. Third-party platforms can change, limit or discontinue access at any time; where a platform becomes unavailable, we may replace or remove it and will inform you.

We aim for high availability but do not guarantee uninterrupted service. Maintenance, provider outages or events outside our reasonable control can cause interruptions or delayed measurements.

4. Accounts and workspaces

You must provide accurate registration information, keep it up to date, and keep your credentials confidential. You are responsible for all activity in your workspace and for the people you invite. Notify us without undue delay at support@blizo.com if you suspect unauthorized access.

5. Free trial

• We may offer a free trial, currently seven days, once per eligible business. A valid payment card is required to start it and is stored securely by Stripe.
• Nothing is charged during the trial.
• Unless you cancel before the trial-end date and time shown in checkout and in your account, the trial converts automatically into the paid subscription you selected, and the first payment is charged at the end of the trial.
• Trial scope and limits (for example one project and 15 prompts) are shown before you start. The trial terms apply in addition.

6. Plans, prices and taxes

Fees are set out in our published price list on the pricing page and confirmed in checkout. Prices are in U.S. dollars (USD) and exclude VAT, sales tax and other applicable taxes, which are added where required. If you provide a valid VAT ID, the reverse-charge mechanism may apply. You are responsible for any bank or currency conversion fees charged by your payment provider.

We may change prices for future billing periods. We will notify you at least 30 days in advance by email or in the app; the new price applies from your next renewal after the notice period. If you do not agree, you can cancel before the change takes effect.

7. Billing, renewal and cancellation

• Payments are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method for all fees when due.
• Subscriptions renew automatically for successive periods of the same length (monthly or yearly) until canceled. Fees are charged in advance at the start of each billing period. Yearly plans are billed for the full year at once.
• Add-ons are billed with your subscription. Upgrades take effect immediately and may be prorated; downgrades take effect at the next renewal unless stated otherwise in the app.
• You can cancel at any time in Settings > Billing. Cancellation takes effect at the end of the current paid billing period; you keep access until then. Fees already paid are not refunded, except where required by law or expressly stated otherwise.
• Invoices are provided electronically.

8. Failed payments and suspension

If a payment fails, we and Stripe will retry it and notify you. During a grace period shown in the app you keep full access and can update your payment method. If the amount remains unpaid after the grace period, the workspace becomes read-only: you can still view and export your data, but measurements are paused. If payment is not made, we may cancel the subscription. We may also suspend access immediately where necessary to prevent serious harm, for example in case of a security threat or a material breach of the acceptable use rules.

9. Acceptable use

You must not, and must not allow others to:

• use the Service in violation of applicable law or third-party rights;
• submit prompts or content that are unlawful, infringing, defamatory, harassing, discriminatory, or designed to generate such content;
• use the Service to monitor or profile private individuals, or to process special categories of personal data;
• circumvent usage limits, security or access controls, or create accounts to obtain additional trials;
• reverse engineer, scrape or resell the Service, or use it to build a competing product, except as permitted by mandatory law;
• interfere with the Service, introduce malware, or place an unreasonable load on our or our providers' infrastructure; or
• violate the usage policies of the AI platforms and data providers the Service relies on.

10. AI measurements and outputs

Blizo reports measurements of third-party AI systems and search engines that we do not control. AI answers vary between runs, locations, languages, accounts and over time, and may be inaccurate, incomplete or outdated. Metrics are statistical samples of the prompts measured, not a complete picture of the market.

Recommendations, briefings and other generated content are suggestions. You are responsible for reviewing them and for decisions you make on their basis. We do not guarantee any particular visibility, ranking, citation, traffic or business result, and we are not affiliated with or endorsed by the AI platforms we measure.

11. Customer data and intellectual property

You retain all rights to the data and content you submit to the Service ("Customer Data"). You grant us a non-exclusive, worldwide license for the term of the contract to host, process, transmit and display Customer Data as needed to provide, secure and support the Service. You are responsible for having the necessary rights to Customer Data.

Measurement results and reports generated for your workspace may be used by you for your internal business purposes and shared with your clients. We retain all rights to the Service, its software, methodology, design and documentation. We may use aggregated and anonymized data that does not identify you or any individual to operate, secure and improve the Service.

If you send us feedback, we may use it without obligation to you.

12. Third-party services and integrations

The Service relies on third-party providers and lets you connect integrations (for example Getreach, MCP clients or reporting exports). Your use of third-party services is subject to their terms. We are not responsible for third-party services that we do not provide as part of the Service. Publisher placements offered through Getreach are separate purchases under Getreach's terms.

13. Confidentiality

Each party will keep the other's non-public information that is marked as confidential or should reasonably be understood as confidential, including Customer Data, confidential, use it only to perform the contract, and disclose it only to employees, contractors and advisers who need to know it and are bound by equivalent obligations. This does not apply to information that is public, already known, independently developed or lawfully received from a third party, or that must be disclosed by law.

14. Data protection

Where we process personal data on your behalf, the Data Processing Addendum applies and forms part of these Terms. Our processing as a controller is described in our Privacy Policy.

15. Warranties and disclaimers

We will provide the Service with reasonable skill and care, substantially as described in these Terms. If the Service materially fails to do so, you must notify us, and we will try to remedy the failure within a reasonable time.

Except as expressly stated in these Terms, and to the extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy of AI outputs and non-infringement.

16. Limitation of liability

1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or for any liability that cannot be limited or excluded by law.
2. Subject to clause 1, neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings, or loss or corruption of data (except the cost of restoring data from our backups), however arising.
3. Subject to clause 1, each party's total aggregate liability arising out of or in connection with the contract, whether in contract, tort (including negligence) or otherwise, is limited to the fees paid and payable by the Customer for the Service in the 12 months before the event giving rise to the claim. During a free trial, our liability is limited to USD 100.
4. The limitations in clauses 2 and 3 do not apply to the Customer's payment obligations.

17. Indemnity

You will defend and indemnify us against third-party claims, and related losses, damages and reasonable legal costs, arising from Customer Data, from your use of the Service in breach of these Terms or applicable law, or from your use of outputs of the Service, provided that we notify you promptly of the claim, let you control its defense and settlement, and cooperate reasonably.

18. Term and termination

The contract starts when you create an account and runs until terminated. Paid subscriptions run for the selected billing period and renew as described in section 7. Either party may terminate the contract for convenience with effect at the end of the current billing period.

Either party may terminate the contract with immediate effect by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of notice, or becomes insolvent. We may also terminate immediately for serious or repeated violations of section 9 or if required by law. If we terminate for convenience, we will refund prepaid fees for the unused period.

19. Data export and deletion

After your subscription or trial ends, your workspace remains available in read-only mode for 90 days so you can view and export your data. After this period we delete Customer Data, except where we must retain it by law (for example invoices), and except residual copies in backups that are overwritten in the regular backup cycle. You can request earlier deletion at any time.

20. Changes to the service and these terms

We may change these Terms for valid reasons, such as changes to the Service, the law, or our providers. We will notify account owners of material changes by email or in the app at least 30 days before they take effect. If you do not agree, you may cancel before the changes take effect; continued use after that date means you accept them. Changes required by law or relating to new features may take effect immediately.

21. Governing law and jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of the Republic of Cyprus, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is the competent courts of Larnaca, Cyprus. We may also bring claims at the Customer's registered office.

22. General provisions

• Notices to us must be sent to support@blizo.com. We send notices to the email address of the workspace owner or in the app.
• You may not assign the contract without our consent. We may assign it to an affiliate or a successor of our business on notice.
• Neither party is liable for delays or failures caused by events beyond its reasonable control.
• If a provision is invalid, the remaining provisions remain in effect and the invalid provision is replaced by a valid one that comes closest to its purpose.
• These Terms, the DPA and the order details are the entire agreement between the parties regarding the Service. The English version is binding.
• No third party has rights under these Terms.